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Introduction to Human-Centered Design
IDEO.org and Acumen Academy collaborated to create this free 7-week online course offered at specific times throughout the year that takes participants through each of the steps of the HCD process using a real-world design challenge.
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Sanitation Possibilities Map
The Sanitation Possibilities Map is an analysis tool to help WASH teams untangle the worldviews and challenges of different actors in Market Based Sanitation.
Case study
WASH’Em: How to design handwashing facilities that change behavior
In this case study, the Wash’Em team used HCD to provide and repair handwashing facilities in humanitarian contexts.
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What’s Next in Design for Global Health?
How Design and Global Health Must Adapt for a Preferable Future.
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Integrating Human-Centered Design to Advance Global Health: Lessons From 3 Programs
This reflection from three global health programs using human-centered design (HCD), identifies three lessons for those considering similar approaches.
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A Theory of Change for Guiding the Integration of Human-Centered Design Into Global Health Programming
The authors of this paper present a theory of change illustrating the value of HCD methods in global health work–including WASH.
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Design for Health: Human-Centered Design Looks to the Future
This paper presents actions that Global Health practitioners - including WASH Professionals - can take to more easily integrate design mindsets and methodologies in their work.
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Complexity in Health: Can Design Help Support Interdisciplinary Solutions?
Exploring productive tensions when using design in global health.
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Failure of the “Gold Standard”
The Role of a Mixed Methods Research Toolkit and Human-Centered Design in Transformative WASH.
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Human Centered Design 4 Health
UNICEF’s HCD for Health resource is a complete toolkit full of material that guides users through five big questions that can be applied to design in WASH: What is our objective? What do we think we know? What stands in our way? How could we respond? How could we improve?
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Design Kit
Design Kit from IDEO.org offers a set of mindsets and downloadable tools that can be used throughout an HCD project.
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Engage HCD
This external resource is a collaboration between USAID’s Center for Accelerating Innovation and Impact CII and Dalberg's Design Impact Group (DIG) to utilize human-centered design across the global health sector.
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Desirable, Feasible, Viable
HCD seeks solutions to complex problems through three lenses: desirable, feasible and viable. The best solutions balance these three aspects.
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Strengthening HCD competencies in your WASH team
Building a skilled and qualified WASH team that leverages HCD is an essential step in ensuring a successful HCD project.
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HCD planning & budget tips
Understanding the relative budget, resource, and timeline requirements for HCD activities helps to align expectations across project teams and funders alike.
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Principles of Human-Centered Design (Don Norman)
The Principles and Mindsets of HCD
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SaTo Pan: A new standard for sanitation
Designing and commercializing the game changing SaTo Pan
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Strengthening payment modalities for sanitation in Kenya
This video case study highlights how a even a payment system can be user-centered.
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Water storage for Zika prevention
Reinventing water storage in Jamaica
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People-centered SBC to reduce stunting
Alleviating stunting through people-centered Social Behavior Change in Indonesia
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Child-friendly emergency sanitation
Designing child-friendly sanitation in emergencies
Case study
EcoSan in Peri-Urban Lusaka
This case study highlights how HCD addressed user-experiences for EcoSan in Zambia. (PDF, English, 7MB)
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User-centered design in emergency sanitation
Evaluating user-centered community engagement in emergency sanitation
Case study
Protecting playing infants from fecal matter in Ethiopia
This case study explores protective playpens for infants and young children to protect them from animals and feces.
Case study
Leveraging design challenges for menstrual health innovation in Pakistan
This case study from UNICEF Pakistan highlights the value of understanding community and user needs to create creative, sustainable and desirable solutions through human-centered and open innovation design methodologies.
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Human-Centered Design 201: Prototyping
This free four-week course from IDEO.org and Acumen Academy is offered at specific times throughout the year and focuses on the process of creating and iterating on prototypes based on the ideas you generate during HCD research.
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Conducting a Pilot Project
Pilot projects measure the performance of a solution over a longer period of time in real life conditions.
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Types of Prototypes
Researchers can use the many types of prototypes to create simple, quick versions of their solutions and test early to learn and refine their solutions.
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Testing a Prototype
Testing your prototypes allows teams to understand which aspects of your solutions are more likely to be successful, and which need to be changed.
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Getting Feedback
Asking key stakeholders for feedback on your ideas is a critical piece of the design process.
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Brainstorming
Brainstorming is a collaborative way to generate ideas based on insights and observations.
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Design Principles and Priorities
Researchers use design principles and priorities as the high level essentials on which to generate ideas and build upon solutions.
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How Might We
Use the "How Might We" tool to generate innovative solutions by framing a design challenge as aspirational questions that allow the opportunity for creative thinking.
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Persona Template
A well developed 'persona' based on research serves as a resource that can be referenced throughout the design process to keep your target audience at the center of the design.
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Insight Generation
Insight statements help tell the story of why people feel and act the way that they do.
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Affinity Mapping
Affinity mapping guides researchers to start analyzing data by organizing findings into themes or clusters.
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Storytelling
Structuring a debrief using the “storytelling” tool is a collaborative way to capture all insights and findings after a day of research.
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TOES
Structuring a debrief using the “Themes, Opportunities, Extremes, Surprises” tool is a quick way to identify insights after a day of research.
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Stakeholder Mapping
Stakeholder mapping identifies the different groups of people involved in your design project. The connections between these groups are then visualized.
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Business Model Canvas Template
The business model canvas template describes a business, product, or service idea in comprehensive detail.
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Co-creation
Co-creation is an interactive activity which allows participants to describe the attributes that make a product or service ideal to them.
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Journey Mapping
Journey mapping is a visual way to understand the steps and barriers that stakeholders experience when they perform a task or job.
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Day in the life
The day-in-the-life exercise encourages interview participants to describe a typical day, documenting activities, roles and challenges.
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Card Sorting
Researchers can use card sorting to understand respondents’ preferences, as they prioritize or rank concepts.
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Transect Walk
Transect Walks are a participatory walking activity through a particular space to create a common contextual understanding.
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5 Whys Technique
The 5 Whys is an interview technique to explore the root cause of a problem, or deeper motivation for a behavior or action.
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Focus Groups
Prepare and conduct focus groups to understand diverse needs, behaviors, motivations, and aspirations within groups of people.
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In-depth Interviewing
Prepare and conduct interviews to to understand their current handwashing and hygiene realities, motivations and challenges.
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The Sprint
A sprint is dedicated time to dive deep into DISCOVER, CREATE or DELIVER.
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Alignment Workshop
Experts in WASH and design often speak different ‘languages’. Use this workshop to get everyone on the same page and align objectives.
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Idea Pitch
A simple idea pitch is a fast, easy way to present and test your idea with your intended audience.
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Idea Prioritization Matrix
The Idea Prioritization Matrix is a practical and simple tool for selecting viable and effective ideas through a critical lens.
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